At CABA Dog Training and Behaviour ("we," "us," "our"), we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you interact with our business and website, in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Data Controller CABA Dog Training and Behaviour is the data controller, responsible for your personal data. If you have any questions about this privacy policy or the information we hold about you, please contact us via the contact page.
2. Information We Collect We may collect and process the following types of personal data:
- Identity Data: Your name, title, date of birth, and gender.
- Contact Data: Your address, email address, and phone numbers.
- Financial Data: Payment details such as bank or card information (processed securely by third-party payment providers).
- Transaction Data: Details of the services you have purchased from us, including training sessions and bookings.
- Technical Data: IP address, browser type and version, time zone setting, operating system, and platform (collected via cookies when you use our website).
- Marketing and Communications Data: Your preferences for receiving marketing from us, including your communication preferences.
- Pet Data: Information about your dog (such as name, breed, age, and behaviour issues).
- Minors: We do not knowingly solicit data from or market to children under 18 years of age, by using this website you represent that you are at least 18 years of age. If we learn that personal information from users under 18 years of age has been collected, we will take measures to promptly remove this data from out records.
3. How We Use Your Data We will only use your personal data for legitimate business purposes, including:
- To process and manage bookings and training services.
- To communicate with you about your bookings, inquiries, or updates.
- To maintain records of your transactions and training history.
- To comply with legal obligations, such as accounting and tax requirements.
- To improve our website, products, and services by analysing data and customer feedback.
4. Legal Basis for Processing Under GDPR, we must have a lawful basis for processing your personal data. Depending on how you engage with us, we may rely on one or more of the following legal bases:
- Performance of a Contract: To provide the services you have requested.
- Legitimate Interests: To run our business efficiently, improve our services, and communicate with you.
- Consent: For marketing purposes, if you have opted in.
- Legal Obligations: To meet our regulatory and legal duties, such as maintaining financial records.
5. How We Collect Your Data We may collect data from you through:
- Direct interactions: You provide data when you fill in forms on our website, make bookings, contact us via email or phone, or sign up for newsletters.
- Automated technologies: As you interact with our website, we may collect technical data through cookies and similar technologies.
- Third parties: We may receive data from third-party payment processors or social media platforms if you interact with us there.
6. Sharing Your Data We will not sell, rent, or trade your personal data to third parties. However, we may share your personal data with the following categories of recipients:
- Service providers: Third-party companies that help us provide our services, such as payment processors, IT support, and website hosts.
- Professional advisers: Accountants, legal advisors, or auditors.
- Regulatory authorities: HMRC and other authorities if required by law.
All third parties with whom we share data are required to respect the security of your personal data and to treat it in accordance with the law.
7. Data Security We take appropriate measures to protect your personal data from accidental loss, unauthorised access, use, alteration, or disclosure. This includes implementing security measures on our website and ensuring our service providers adhere to GDPR data security requirements.
8. Data Retention We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. In general, we will keep:
- Transaction data for [6 years] to comply with tax and financial regulations.
- Marketing data until you opt out or request deletion.
9. Your Rights Under GDPR Under GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete personal data.
- Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data, subject to legal retention obligations.
- Right to Restrict Processing: You can ask us to limit how we use your data.
- Right to Data Portability: You can request a copy of your data in a machine-readable format.
- Right to Object: You can object to certain types of processing, such as marketing communications.
- Right to Withdraw Consent: If you have provided consent to processing, you may withdraw it at any time.
To exercise any of these rights, please contact us at [email address]. We will respond within one month of receiving your request.
10. Cookies Our website uses cookies to improve your browsing experience. For detailed information on how we use cookies and how to manage your preferences, please contact us.
11. Links to Third-Party Websites Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before submitting personal data.
12. Changes to This Privacy Policy We may update this privacy policy from time to time to reflect changes in the law or our business operations. Any updates will be posted on our website, and we will notify you of significant changes.
13. Contact Us If you have any questions or concerns about this privacy policy or your personal data, please contact us at via the contact page.
This privacy policy was last updated on 27/09/2024